About Us

COLOER is dedicated to providing professional,efficient,user-friendly lighting solutions to our customers.Constantly improve product features and appearance design by our lighting designers and engineers with over a decade of experience, to let consumers get professional high-quality lighting products and a better use experience.In addition, based on our reliable technical level, we provide a lifetime warranty or at least 5 years warranty for different products in order to let customers enjoy"excellent"product quality brought about by the results,more quickly provide you with a thoughtful,perfect the service in good faith and dedicated to solving your worries.

All of the products are designed and manufactured by our own factory and directly provided to consumers.We have the ability to provide a high level of customer service,both have online service actively listen to feedback and professional engineers can effectively solve customer questions.

We have two warehouses in the United States,and have their own professional logistics team,which can be distributed according to the order address near the warehouse to effectively shorten delivery time.as far as possible to ensure that the products you buy can be delivered to your hands in the shortest time!

Our goal is to learn more about our customers'needs and create cost-effective lighting solutions beyond their imagination,to be a reliable partner in lighting your home life!

5200 Indian River Dr.Unit 300,Las Vegas,N 89103

Hot Line:+1 626-699-4666

E-mail: customerservice@coloer.com

USA Office: 2SK HOLDINGS LTD

5200 Indian River Dr Unit 300,Las Vegas.NV89103

China Office: MAKEWAY E-COMMERCE
CO.,LIMITED

Room 606,Building 13,China South City,No.1,Ping'an Avenue,Pinghu Community,Pinghu Street,Longgang District,Shenzhen

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at < customerservice@coloer.com>. Please note that returns will need to be sent to the following address: [3979 East Guasti Street, Unit A, Ontario, CA 91761]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at <customerservice@coloer.com>

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Do I have to pay for a refund or replacement shipping?

*There is no need to pay additional return freight if the return or replacement is caused by the warehouse sending the wrong products or product quality problems.

*The customer needs to pay the freight in the situation of a return or replacement caused by Non-product problems (For example: ordering the wrong products, no longer needed, etc.)

If more than 15 business days have passed since we’ve approved your return, please contact us at <customerservice@coloer.com>